Social media influencers are accusing Saks Fifth Avenue of not accepting the return of the dress, even though the company said there was “nothing wrong.”
Brittany Page, who has more than 30,000 followers on TikTok, where she specializes in lifestyle content, posted a video Thursday slamming an American luxury retailer for refusing to return her $700 Ramey Brook dress. .
It was just one of several dresses purchased for her sister’s wedding, where Paige served as maid of honor.
She ended up not being able to wear the dress she bought from Saks, so she decided to return it. However, she claims the store sent the dress back a month later without refunding her.
“Don’t shop at Saks Fifth Avenue. There’s some very shady things going on at Saks, and they’re basically robbing people and scamming people left and right,” she said. I mentioned it at the beginning of TikTok.
Brittany Page, whose TikTok video went viral, said she called customer service after getting her dress back. She said a representative told Sachs they would not accept the dress back because it had “deodorant stains and smells and appeared to be worn.”
When DailyMail.com reached out to the company for comment, a Saks spokesperson did not directly address Page’s issue, but explained that an increase in online fraud prompted the changes to the return process. (Photographed in Manhattan) Saks Fifth Avenue)
After she returned the dress, she called customer service. She said a representative told Sachs they would not accept the dress back because it had “deodorant stains and smells and appeared to be worn.”
“I’m researching the dress. I’m showing it to my mom and saying, ‘Mommy, can you smell this?’ Not only does the dress have the tag on it, but there is nothing wrong with the dress,” Page said.
She added: “I wore it for 5 minutes while trying it on in my apartment.”
Her video has been viewed more than 471,000 times and attracted dozens of commenters who complained that they had similar issues to Sacks.
When DailyMail.com reached out to the company for comment, a Saks spokesperson did not directly address Page’s issue, but said an increase in online fraud prompted the changes to the returns process.
“We’re seeing an increase in online fraud across the retail industry, especially as it relates to returns. That’s why we’ve added even more stringent steps to our returns process, including additional quality checks and stronger authentication,” a Saks spokesperson said. says.
The statement continued: “In some cases, unfortunately, returns have taken longer to process than expected. Our top priority is to ensure our customers enjoy the upscale shopping experience that Saks is known for. We will continue to take steps to improve our processes.”
After getting her Ramy Brook dress back from Saks, Page called customer service again to ask how she could rectify the situation.
She was allegedly told to send a photo of the dress to the company in order to “file a lawsuit.”
Page said she sent eight photos of the dress and flashed them on the screen.
Here she claims there are no deodorant stains as claimed by the company.
Page said she sent eight photos of the dress and flashed them on the screen.
She showed a photo of the inside upper part of the dress and claimed there were no deodorant stains as Sachs allegedly claimed.
Sachs is said to have emailed her and given the same excuse for not being able to get her money back: “deodorant stains and body odor.”
She said she called two more customer service representatives, but both told her they were not authorized to accept returns.
Page alleges that one representative told her that there appeared to be nothing wrong with the dress, but that all she could do was wait for another email from Saks.
“This is supposed to be an upscale department store,” Page said.
Page also claimed that she had returned two other dresses from Saks in the past. She said that even though the company’s return policy stated that customers could expect a “full refund within 30 days,” she did not receive a refund until 60 days had passed.
She also claimed to have returned two other dresses from Saks in the past. She said that even though the company’s return policy stated that customers could expect a “full refund within 30 days,” she did not receive a refund until 60 days had passed.
“I was calling every week to speak to a customer service representative,” Page said, adding that every time she called someone, she was told there was nothing they could do about the wait time.
“Not one, but two of my friends have told me that they bought something from Saks, but that Saks sent them something else. When they tried to return it, Saks refused to accept the return. There wasn’t,” she added.
“One of my friends bought her husband a Gucci wallet for Christmas, and I sent her a lower value wallet and they wouldn’t accept a return,” Page continued.
“Another friend of mine bought a pair of sneakers and they sent me another one. Different brands and two different sizes. They didn’t accept returns. I sent it back twice and it was rejected twice.
Many of her viewers flooded the comments sharing similar bad experiences with Sacks.
“The exact same thing happened with a very expensive wedding dress. I tried it on for 5 minutes just like you and went through all the ordeals you went through,” one person wrote. Masu.
Another wrote: “Same thing happened to me!” But when I bought a $130 bracelet on sale, karma finally caught up with them and sent me a $2,000 bracelet instead. ”
A third said: “Yes!!!” Happened to me!!!! It was a $400 expensive dress! And they rejected me twice! I had to call my bank and file a claim, which took over two months to resolve. ”
Page responded to this commenter asking if he received a refund from his credit card company. She claims she can’t do anything with her credit card because Sacks said the dress was damaged.
The commenter said they sent proof to her bank, Chase Bank, that her outfit was perfectly fine.
“It took a while, but I got my money back,” she wrote.
In the end, Page told the Independent that Sacks had accepted the return. But she still felt ashamed of the company for what it allegedly put her through.
Many viewers suggested that Page go to the Saks Fifth Avenue store to return the item.
She addressed this in a follow-up video, revealing that online retailer Saks.com and brick-and-mortar store Saks Fifth Avenue became separate businesses in 2021.
Customers can also return items in-store, but Page expressed skepticism that this would be effective.
Page revealed in an interview with The Independent that returns for the Ramey Brook dress are now being accepted.
She told the magazine that a member of Saks Fifth Avenue’s executive team called her on September 27 and told her she would receive a FedEx return label.
Three days later, the person called me again and told me that he had submitted a return.
“I’m glad the issue seems to have been resolved, and I’ll believe it once the money is officially refunded to my credit card, but I’m still incredibly frustrated thinking about others who have had similar experiences to me. ” Paige said.
“Customers shouldn’t have to post a TikTok video that publicly shames a brand in order to receive a refund for a purchase they legitimately returned.
“If a brand doesn’t want to accept returns, they should change their return policy to not allow returns. Instead, Saks will tell customers that the returned item is undamaged. You’re gaslighting by making a point.”
