Imagine that all kinds of details of your diet, from the speed of the service to the personalized touch that makes all the meals memorable, to the perfect luxury hotel. Behind this seamless operation, there is an advanced technology, redefined hospitality. Josémuiñostabares de Nava, a Director of Luxury Tenerife Hotels’s food and drinks, has led the technological change with Royal River Hotel by implementing an innovative point sales (POS) system. In this interview, Jose reveals how this upgrade has revolutionized the operation, has gained guest satisfaction, and has arranged the hotel for scalable growth.
Take -out
The safe POS system builds trust with guests through advanced encryption and transparent data protection measures.
Cloud -based POS systems provide flexibility, scalability, and seamless data access that are essential for luxury hotels.
Customization and integrated functions are important in maintaining operating efficiency and customized guest experience.
Staff training is the key to overcoming issues and ensuring smooth recruitment of new technology.
Real -time data from the POS system can promote strategic decisions and improve both the quality and profitability of the service.
POS technology business case
What was the compelling business case to upgrade the sales point system at the Royal River Hotel? How did you quantify the potential benefits?
A compelling business case to upgrade the POS system needed to improve operational efficiency. We quant the potential profits by analyzing expected service delays, faster and more personalized services improving guest satisfaction, and reducing operating costs from better reporting processes.
Selection process
What are the extremely important criteria for selecting the current POS system and the reason for choosing a cloud -based solution rather than the conventional on -premises system?
The main criteria include the reliability, ease of use of the system, the integration function with existing systems, scalability, and high -level customization. I selected a cloud -based solution. This is to provide real -time data access, seamless updates, hardware costs before reduction, and greater flexibility for future expansion.
Impact on guest experience
How did the introduction of a new POS system improve the meal experience of the guests of the Royal River Hotel?
The new POS system has improved the dietary experience by increasing order processing and reducing errors. The guests are currently experiencing smoother and more polite services and increasing overall satisfaction.
Operational efficiency
Can you explain the operation bottle neck that helps a new POS system to resolve or reduce? How did you affect the staff’s workload and efficiency?
The POS system has excluded a bottle neck related to manual order entry and special guest request communication. As the system automates tasks such as splitting the invoice, organizing table orders, and generating reports, the staff’s workload has decreased. The overall efficiency has improved, and the team has become more focused on guests.
Training and adoption
What kind of task did you face when training the staff with a new POS system? What kind of strategy did you use to secure smooth recruitment throughout the F & B outlet?
We faced the first task as the staff adapted to the new workflow. In order to ensure smooth recruitment, we have implemented step -based training sessions, practical workshops, and continuous support.
Integration with existing infrastructure
It may be difficult to integrate new technologies with existing systems. What were the most important integration points of POS using the current hardware and software stack?
Important integrated points include linking POS with property management systems (PMS), accounting software, and inventory management tools. Securing seamless data flows with these platforms as a whole was important to maintain the consistency and data accuracy.
Luxurious customization
Considering that Royal River Hotel is luxurious, how can the POS system make customization in accordance with your real estate atmosphere and service expectations?
The POS system supports a wide range of customizations so that you can adjust the menu, payment options, and guests’ preferences. It also matches a luxury brand image by providing personalized services.
Data usage
How does the real -time data of the POS system affect the F & B strategy? Is it possible to share an example of this data directly connected to a strategic decision?
The real -time data of the POS system contributes to optimizing the F & B strategy. For example, a low -performance menu item was identified at the peak and replaced with a high demand option to increase revenue.
Scalability for growth
How does the POS system scalability support the growth strategy of the POS system due to future expansion plans?
The POS system cloud -based architecture supports multilocation functions, so you can easily scaled as it expands. With that design, as needs evolve, new functions can be added and integrated with other systems, which is completely consistent with growth strategy.
Security and privacy
How do your POS system deal with data protection? What kind of guarantee do you provide for information?
Our POS system adopts advanced encryption, tokenization, and PC -compliant protocols to protect guest data. We use regular audits and strict access control to guarantee that information is safe and transparent processed.
Costful profit analysis
Can you explain in detail about the new POS system affecting the Royal River Hotel financially?
Financially, the POS system has achieved investment rates by improving order accuracy and increasing profits through personalized upsels. The implementation cost was important, but the system was paid by the operation efficiency and profits.
Guest interaction and personalization
How did the POS system strengthen the personalized level of guest services in F & B outlet?
This system enhances personalization by preserving guests’ preferences and dietary restrictions. For example, repeat guests often accept tailored recommendations and exclusive dishes based on past visits and create memorable meals.
Staff user experience
What kind of feedback did you receive from the staff regarding the ease of use of the POS system?
Staff feedback is overwhelmingly positive. They highly appreciate the intuitive interface, workload reductions, and that they can provide services efficiently by guests. The ease of use has improved morale and productivity throughout the team.
Future technical trends
Looking forward to what kind of trends in POS technology should be considered a luxury hotel, and how do the Royal River Hotel prepare for these?
Luxury hotels need to take into account trends such as AI -driven guest analysis, mobile POS systems, and voice support orders. Royal River Hotel is prepared by maintaining the latest information on emerging technology and investing in a system that can adapt to future innovation.
Advice to fellow hotel owners
If you give advice to other luxury hotels in consideration of POS upgrades, what are your top three advice based on the implementation and use of the system?
Thoroughly evaluate needs: Understand the unique requirements of properties so that POS systems match them. Investing in training: Appropriate staff training maximizes the possibilities of the system. Scalability plan: Select a solution that grows with business and can be integrated seamlessly with other systems.
lastly
Josémuiñostabares de Nava shares how advanced POS systems can revolutionize luxurious hospitality. His approach emphasizes the importance of selecting and expanding technologies that meet the operation requirements according to the necessary standards for luxury brands, promoting the strengthening of guest experience, improving operational efficiency, and improving profits. 。
Luxury Tenerife Hotels is an Infrasys customer.
About Shiji Group
Shijiは、ホスピタリティテクノロジープラットフォーム、ホテルプロパティ管理ソリューション、食品および飲料および小売システム、支払いゲートウェイ、範囲のホスピタリティ、フードサービス、小売業、エンターテイメント業界の企業にソフトウェアソリューションとサービスを提供する多国籍テクノロジー企業です。 Data management, online distribution, etc. Founded as a hotel network solution provider in 1998, SHIJI Group is a service today with more than 5,000 employees of more than 80 or more subsidiaries in 31 countries, more than 91,000 restaurants, 200,000 restaurants, and 600,000 retail stores. Is provided. For more information, see www.shijigroup.com.
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