“Customer service is the support your business offers to customers before, during, and after purchase. It’s about providing a positive experience that helps customers feel valuable and build long-term relationships.”
Now you know the definition of customer service online. Customer service is support. This is about stepping up and helping customers. It’s about providing a positive experience. It’s about making something comfortable to remember that they remember about you. Finally, it is building long-term relationships. Your goal is to keep them as a continuous customer. How do you do your business in customer service and what steps do you take to improve the time for clients with you?
On Tuesday, February 11th, the OED held its first session on the series’ Best Business Practices with the counties (Belgium, Cedarburg, Grafton, and Mekong Tiensville). This session worked with customer service and teams to improve the client’s experience.
Our moderator, Julie Collins of Knot Magic, held an incredible seminar on this topic. She talked about how to improve your team’s performance and what clients remember about their experiences with you.
Below are some basic seminar tips you can use to help your customers feel valuable.
– If you see the situation occur, don’t wait until someone complains. Step up and find solutions, predict problems and try to deal with them before they become big problems.
– Make sure your team is responding on all paths. If you have a website or Facebook page. Make sure your staff is monitoring it and answering any questions or concerns.
– Make sure that the person answering your phone is the right person for the job. Make sure you empathize and listen to people’s issues. It’s not just about using canned food answers.
– Make sure to personalize things when they are talking to you. If you know their names, take advantage of it. The simple act of talking directly with someone can slow people down and think about what they are saying. How you want everyone to feel important, how you talk to people, and how you listen to people, can create a positive environment.
– Finally, we all make mistakes, make sure we own them, and don’t try to push the issue to someone else. Own it and see if you can get it right, people would appreciate it and want to work with you again.
The next session will take place on Tuesday, April 8th, and will focus on another important business issue: employee retention. The employee market has eased a bit, but it is essential to attract quality employees and not be able to beat the competition. This session will focus on this issue and what the company can do to keep the best employees.
Carol Crawford of WMEP talks about the steps the company can take to keep employees up and create a productive environment that people want to work for. Carol offers interactive sessions that provide tips and action steps that your company can take with them to improve your environment.
The session will be held at the Kacmarcik Center for human performance. Sessions require registration from 7:45am to 9am and can be held at the OED website www.ozaukeebusiness.org or at the local chamber of commerce. The sessions cost $30 for non-members and $25 for members, and include a light breakfast.
Two additional sessions will be offered this fall, focusing on other important business topics. It’s productivity and improving business for generations. These sessions are designed to help increase sales and improve business practices. The OED and the local Chamber of Commerce Chamber of Commerce look forward to meeting you at the next seminar.
