The outage affecting Capital One customers continued into its second day on Friday, leaving some customers unable to access deposits, payments and transfers.
The bank announced Thursday that the technical issue was the result of a glitch with a third-party vendor.
Jacksonville, Florida-based vendor Fidelity Information Services (FIS) issued a statement saying the localized power outage affected data centers critical to a variety of applications.
FIS announced Friday that it has restored access to the application and is working with affected customers to record transactions that occurred while the system was offline.
The company said “most if not all of that work” would be completed on Friday.
Capital One said in an email to customers late Thursday that it expects the majority of issues to be resolved by Friday morning.
However, hundreds of issues were still being reported as of 9 a.m. ET Friday, according to DownDetector.com.
Capital One also acknowledged on social media that the issue was ongoing, and one bank representative told X users that they were working “around the clock to restore full functionality as soon as possible.” He said he was there.
Capital One’s troubles after Citibank acknowledged issues affecting customers’ ability to access their accounts from mobile devices, as well as apparent issues related to fraud alerts.
It is unclear whether FIS was also involved in Citi’s failure.
Earlier this month, the Consumer Financial Protection Bureau sued Capital One, accusing it of misleading customers about its savings account products. Capital One denies the allegations.
This is a developing story. Please check the latest information.
Contributed by Steve Kopack.
