Delta Air Lines tops five categories in Forbes Travel Guide’s Luxury Air Travel Awards, including Best U.S. Airline

Delta Air Lines was honored with Forbes Travel Guide’s inaugural Verified Air Travel Awards, which celebrate the best airline and airport experiences.

Delta Air Lines was named the top U.S. airline in Forbes Travel Guide’s inaugural Verified Air Travel Awards, taking first place in five categories recognizing the best airline and airport experiences around the world. did. Delta Air Lines won the Best U.S. Airline Award for its “consistency, loyalty program, and strong reputation for customer service.”

“We continue to make significant investments at every step of our customer journey to provide the elevated experiences they want and deserve,” said Alison Orsband, Vice President and Chief Customer Experience Officer. I am. “These recognitions are a testament to the efforts of each and every Delta employee who has gone above and beyond in making these experiences and innovations a reality.”

After researching and selecting candidates, FTG surveys 5,000 of the most frequently traveled people in the hospitality industry, and the results are verified and supported by experts and our 66-year-old star rating system. The winners have been decided.

In addition to being named “America’s Best Airline,” Delta earned top spots for:

Best domestic business class

Flying Delta One offers “the new Delta One Lounge, a Missoni amenity kit including Grown Alchemist products, and 180-degree flatbed seats.”

Delta’s most premium travel experience starts with access to Delta One lounges, Delta Sky Club and Sky Priority services. Onboard, the Delta One cabin’s luxurious details elevate your journey, from plush bedding and Missoni-designed amenity kits to more beverage options and a regularly updated seasonal onboard menu. Let me do it.

Best US Airline Lounge: JFK Delta One Lounge

“The first lounge exclusively for Delta One passengers debuted in June with an expansive 39,707 square feet of space that includes a year-round terrace, nine relaxation pods, eight shower suites and a full-service brasserie.”

The first-of-its-kind Delta One Lounge at JFK provides an exclusive and elevated experience for Delta’s most premium customers. With fine dining, spa-like wellness treatments, valet service, and more, Delta One ticket holders can curate their experiences based on what they need on their travel dates. The airline opened its second Delta One lounge at Los Angeles International Airport on October 10th.

best loyalty program

“The free SkyMiles program gives members free Wi-Fi on most domestic (and soon international) flights, never-expiring miles, and the ability to earn miles with more than 20 partners. It will be.”

Delta Air Lines simplified its SkyMiles program in 2024 while also offering new and enhanced ways for customers to earn status. As a SkyMiles member, you also get access to fast, free in-flight Wi-Fi, currently available on most domestic flights and some long-haul international flights.

best airline apps

“With our user-friendly app, you can upgrade your seat, receive the latest gate and flight changes, track your baggage, navigate the airport, find a Sky Club lounge, and more.”

A comprehensive update to the Fly Delta app in May of this year brings a range of new and updated features, capabilities, Experience introduced.

Also notable are Delta’s investments in the following award-winning areas:

Innovation of the Year — Transportation Security Administration: TSA was recognized for the deployment of facial recognition technology utilized by Delta Air Lines through Delta Digital ID. This time-saving, industry-first technology debuted at Delta’s Detroit and Atlanta hubs in 2021 and is now available at six of Delta’s hubs, most recently introduced in Salt Lake City. I did. With digital ID, Delta customers have access to dedicated TSA PreCheck® touchless ID lanes, allowing them to pass through checkpoints without presenting a physical government ID for the fastest experience.
America’s Best Airport — LaGuardia Airport: LGA’s recent $8 billion overhaul includes completely transforming Terminal C into a state-of-the-art facility with 1.3 million square feet and 37 gates across four concourses. includes a $4 billion investment from Delta Air Lines to remodel and modernize it. .

This recognition joins Delta’s long list of honors as America’s most awarded airline. In 2024 alone, Delta Air Lines was recognized by JD Power as a top-ranked airline for first/business and premium economy passenger satisfaction. Recognized by Cirium as the most on-time airline in North America. Voted America’s Best Airline by The Points Guy, just to name a few.

About the Forbes Travel Guide Luxury Air Travel Awards

Forbes Travel Guide’s luxury travel experts researched the best airlines and airports to determine the nominees for the inaugural Air Travel Awards. The winners were determined through an invitation-only survey of 5,000 of the most frequent travelers in the hospitality industry, including luxury travel advisors, FTG frequent travelers, secret screeners and training teams. See the full text and list of winners.