Location-based connectivity teams up with Vibrant Emotional Health to revolutionize crisis management
OMAHA, Neb., Oct. 3, 2024 (Globe Newswire) — Mosaicx, a pioneer in conversational AI, is pleased to announce that its intelligent routing technology powers new georouting capabilities for the 988 Lifeline. I’m proud.
Since 988 Lifeline debuted in 2022, Mosaicx has worked to improve its accessibility and responsiveness through key backend technologies. Mosaicx’s partnership with Vibrant Emotional Health (Vibrant), custodians of 988 Suicide & Crisis Lifeine, is proof of how technology, compassion, and expertise can make a life-saving difference.
Rebecca Jones, president of Mosaicx, said: “We are honored to be able to contribute to this important georouting enhancement that will better connect people who seek help to the care they need, when and where they need it.” says. “Supporting 988 Lifeline’s important mission furthers our goal of leveraging technology to make a meaningful impact in people’s lives.”
Mosaicx and Vibrant are committed to continuous improvement of our crisis management solutions. The new georouting solution is designed to protect the privacy of help-seekers while providing access to localized support. Georouting identifies the county where a call is initiated and connects those seeking help to the geographically appropriate crisis call center. This feature is critical for providing localized support, as the caller’s current location often does not match the area code.
“Mosaicx is a trusted partner for Vibrant,” said Grant Riewe, CTO of Vibrant. “Mosaicx is one of the few partners who is available to me 24/7 when I need it, and is willing to help transform the way telephony works in the United States, with the goal of giving people better access. You can work with me on this.” Crisis Mental Health Care. ”
If you or someone you know is in trouble or in crisis, you need help. For 24/7 support, text or call 988 or visit 988lifeline.org.
Mosaicx and Vibrant continue to align their vision for the future, partnering to design critical services that adapt to ever-changing needs. To learn more about Mosaicx and its involvement in promoting 988 Lifeline, please visit the Mosaicx website.
About mosaic
Mosaicx is a cloud-based solution that uses conversational AI, machine learning, and natural language processing technology to automate customer and employee interactions. The company’s IVA technology delivers fast, easy and personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that improve customer and employee satisfaction. Mosaicx is part of West Technology Group, LLC and is managed by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
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Mosaicx Media Contact
Megan Nielson
Communiqué PR
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